Customization Policy
Custom Product Types
Customization may apply to pet urns, memorial necklaces, memorial stones, and custom pet portraits.
Required Information
Please upload a clear pet photo and provide any required name, date, message, style, size, or customization notes.
Photo Quality
Clear front-facing or side-facing photos with good lighting help us create better custom results.
Check Before Submitting
Please make sure all names, dates, photos, and messages are correct before submitting your order.
Production Time
Custom products usually require 7–14 days for production before shipping.
Custom Item Returns
Because custom items are made specifically for you, they cannot usually be returned due to personal preference changes.